Frequently Asked Questions (FAQ)
PT Keliot Trans Nusantara
(Services under ieBali.com )
🚗 Rental Services
Q1: What types of vehicles are available for rent?
A: We offer a wide range of vehicles, including city cars, SUVs, vans, and motorcycles. Options vary by location.
Q2: Can I rent a car without a driver?
A: Yes, we provide both self-drive and driver-included rental options, depending on availability and requirements.
Q3: Is there a deposit required?
A: Yes. For self-drive rentals, a refundable deposit is required. The amount depends on the type of vehicle.
Q4: What documents do I need to rent a vehicle?
A: For Indonesian citizens: KTP and SIM A or C. For foreign visitors: Passport and international driving license.
✈️ Airport Transfer & Shuttle
Q5: Do you offer airport pickup and drop-off?
A: Absolutely! We provide reliable airport transfer services in Bali, Manado, and surrounding areas.
Q6: How do I find my driver at the airport?
A: Your driver will hold a name sign at the arrival gate. You will also receive contact details prior to arrival.
Q7: Can I book a transfer for a group?
A: Yes, we offer shuttle vans and mini buses for group airport transfers and events.
🌴 Tour & Travel Services
Q8: What tour packages do you offer?
A: We provide half-day, full-day, and custom tour packages across Bali, North Sulawesi, and Gorontalo.
Q9: Are the tours private or shared?
A: Both options are available. You can book private tours for a more exclusive experience.
Q10: Are entrance fees and meals included in the tour packages?
A: Some packages include entrance tickets and meals. Full details will be provided in each package description.
💳 Booking & Payment
Q11: How do I make a reservation?
A: You can book via our website, WhatsApp, or partner platforms like Traveloka and tiket.com.
Q12: What payment methods do you accept?
A: We accept bank transfers (BNI, BCA, etc.), QRIS, and e-wallets like OVO, DANA, and GoPay.
Q13: Can I cancel my booking?
A: Yes. Cancellations made at least 24 hours in advance are eligible for partial refunds, according to our Terms of Service.
🛡️ Your Safety and Protection
Q14: Is it safe to book through PT Keliot Trans Nusantara?
A: Yes. By using our services, you are protected from scams, forced upselling, and inflated pricing often imposed by irresponsible individuals.
We operate transparently with fixed pricing and clear terms—ensuring a worry-free experience without the risk of being tricked or exploited.
📞 Support & Contact
Q15: How can I reach customer service?
A: You can contact us via WhatsApp or email. We operate 7 days a week.
Q16: Do you have a physical office?
A: Yes. Our main offices are located in Bali and Manado. Visits by appointment are preferred.
