Privacy Policy
PT Keliot Trans Nusantara
(Including services under ieBali.com and Bablast.com)
Effective Date: June 13, 2025
1. Introduction
PT Keliot Trans Nusantara ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including our websites, mobile apps, online bookings, and communications.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal data:
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Identification Information: Full name, ID/passport number, nationality.
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Contact Information: Phone number, email address, physical address.
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Booking & Travel Details: Pickup and drop-off locations, travel preferences, itinerary data.
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Payment Information: Bank transfer details, e-wallet identifiers, and billing address.
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Device Information: IP address, browser type, device ID, operating system.
We may also collect photos, videos, or reviews submitted by you.
3. How We Use Your Information
We use your data to:
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Process and confirm bookings.
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Communicate with you about your reservations or inquiries.
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Provide customer service support.
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Improve and personalize our services.
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Comply with legal and regulatory requirements.
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Prevent fraud and unauthorized activity.
4. Sharing Your Data
We may share your data with:
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Our staff and operational teams, solely for service delivery.
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Trusted third-party providers such as payment processors or booking platforms (e.g., Traveloka, Tiket.com).
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Regulatory authorities if required by law.
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Partners and affiliates under confidentiality agreements, for service improvement.
We never sell your personal data to third parties.
5. Data Retention
We retain your information only as long as necessary for legal, operational, and customer service purposes. You may request deletion of your data, subject to retention obligations under the law.
6. Data Protection & Security
We implement industry-standard encryption and access controls to protect your personal data. Only authorized personnel have access to your information.
However, no system is 100% secure. You are responsible for keeping your booking credentials or device access secure.
7. Your Rights
You have the right to:
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Access or correct your personal data.
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Request deletion of your data.
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Object to data processing in certain cases.
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Withdraw consent where applicable.
To exercise any of your rights, please contact us at:
📧 cs@iebali.com or 📞 +44 744 144 1194, +62 812 4299 799